I will admit, I read a lot of blogs – every week I would spend a deal of time browsing and consuming new posts from my favourite sites. Separating the useful facts from the rest is usually the biggest challenge but each week there are a few gems.
This one I think is so good that it’s time to share it here.
HelpScout.net provide a brilliant email support system, it’s what we use here at The DMA to manage our client support emails, they have a blog that regularly has good information on custom support, web sites etc.. this post however is one to bookmark if you build sites and if you own a site a good list of things to check out on yours.
Two points that I was most interested in:
- The section “Incorporate Directional Cues” is really interesting, make sure you read that section
- And! a section on the dreaded “fold” – links to more info that keeping information “above the fold” actually makes no difference at all
Go read it now! “10 Proven Ways to Build a Website that Customers Will Love”
image credit: HelpScout.net